Returns & refunds
We want you to love every Saware piece. If something isn't right, we'll make it right — quickly and fairly.
Step 1
Record an unboxing video
Always record a clear, uninterrupted video while opening your Saware parcel. It's our shared proof if anything's wrong.
Step 2
Raise within 10 days
If the product arrives damaged, defective, or damaged in transit, raise a return request within 10 days of delivery.
Step 3
We pick it up
Once your request is approved, we'll arrange a reverse pickup from your address — at no charge to you.
Step 4
100% refund
After we receive and verify the returned product, we process a full 100% refund to your original payment method.
Important to know
- The unboxing video is mandatory for any damage claim. Without it, we may not be able to process a refund.
- Returns must be initiated within 10 days of delivery.
- Refund is processed only after the returned product is received and verified at our facility.
- Currently we accept online payments only, so refunds will be credited back to the source of payment.